Introduction
Last Updated: 17 August 2026
This policy explains how order cancellations and eligible refunds are handled by PHRASE Clothing.
1. Order Cancellation
If you wish to cancel an order, contact us as soon as possible at phraseclothing@gmail.com. We will try to accommodate cancellation requests received before the order is dispatched. Once an order has been dispatched or handed to the courier, cancellation may no longer be possible and the applicable return process may need to be followed after delivery.
2. Cancellation by PHRASE Clothing
We may cancel an order due to stock unavailability, payment failure, incorrect pricing or product information, suspected fraud, delivery-service limitations, or other operational reasons. If we cancel a prepaid order after payment has been successfully captured, the eligible amount will be refunded to the original payment method.
3. Refund Eligibility
Refunds are issued for approved cancellations or approved returns in accordance with the applicable policies. Returned products may be inspected before a refund is approved.
4. Refund Method
Approved refunds for prepaid orders will generally be initiated to the original payment method used for the transaction. Where another method is legally or operationally required, our support team will communicate the applicable process.
5. Refund Processing Time
Once an eligible refund is approved, PHRASE Clothing will generally initiate it within 5-7 business days. After initiation, the bank, card network, UPI provider, wallet, or payment gateway may require additional time to reflect the amount in the customer's account. Such external processing time is outside our direct control.
6. Shipping and Other Charges
Original shipping charges, convenience charges, COD charges, or reverse-shipping charges may be non-refundable where they have already been incurred, except where the return results from an incorrect, damaged, or genuinely defective item attributable to us or where applicable law requires otherwise.
7. Failed or Duplicate Payments
If money is debited but the order is not confirmed, the payment provider or bank may automatically reverse the transaction. If you believe you were charged incorrectly or more than once, contact phraseclothing@gmail.com with the transaction reference and order details so we can review the issue.
8. Contact
PHRASE Clothing
Email: phraseclothing@gmail.com
Phone: +91 93116 91041
Address: Kotdwar, Pauri Garhwal, Uttarakhand - 246149, India
PHRASE
RETURN POLICY
phraseclothing@gmail.com | +91 93116 91041
Introduction
Last Updated: 17 August 2026
We want customers to receive products in appropriate condition. This Return Policy explains when a return request may be considered for products purchased directly from the PHRASE Clothing website.
1. Return Window
Eligible return requests should be raised within 7 days from the date the order is delivered. Requests submitted after this period may not be accepted unless required by applicable law.
2. Return Eligibility
To be eligible for a return, the product should generally be unused, unworn, unwashed, unaltered, and returned with original tags, packaging, and accessories, if any. The item should not show stains, perfume, deodorant, makeup, damage, wear, or other signs of use.
We may inspect returned items before approving the return or refund.
3. Reasons for Return
Subject to the conditions of this policy, a return may be requested for an eligible item where the customer receives an incorrect item, a genuinely defective or damaged item, or wishes to return an otherwise return-eligible product within the stated return window.
4. Non-Returnable Items
For hygiene, safety, customization, or promotional reasons, certain products may be non-returnable where clearly identified on the relevant product page or at checkout. Products that have been worn, washed, altered, damaged after delivery, or returned without required tags may also be rejected. Final-sale or clearance items may be non-returnable when clearly marked as such before purchase.
5. Return Request Process
To request a return, contact phraseclothing@gmail.com and provide your order number, registered contact details, product name, reason for return, and photographs where relevant. Our team will review the request and provide instructions if it is eligible.
Do not send a parcel back without following the return instructions provided by PHRASE Clothing, as unauthorized returns may be difficult to identify or process.
6. Return Shipping
Where a return is due to an incorrect, damaged, or genuinely defective product attributable to us, we will provide reasonable return instructions and may arrange reverse pickup where serviceable. For other eligible returns, return-shipping or reverse-pickup charges may be deducted from the refundable amount or borne by the customer, as communicated during the return process.
7. Quality Check
Returned products are subject to a quality check. A return may be rejected if the product does not meet the eligibility conditions or if the issue appears to have arisen after delivery due to use, washing, alteration, misuse, or customer-caused damage.
8. Contact
PHRASE Clothing
Email: phraseclothing@gmail.com
Phone: +91 93116 91041
Address: Kotdwar, Pauri Garhwal, Uttarakhand - 246149, India
