Introduction
Last Updated: 17 August 2026
These Terms and Conditions govern access to and use of the PHRASE Clothing website and purchases made through it. By browsing the website, creating an account, placing an order, or using our services, you agree to these Terms and Conditions together with the policies published on our website.
1. About PHRASE Clothing
PHRASE Clothing is an e-commerce clothing brand offering fashion and related products through its online store.
Contact: phraseclothing@gmail.com | +91 93116 91041
Business location: Kotdwar, Pauri Garhwal, Uttarakhand - 246149, India
2. Eligibility and Account Information
Customers must provide accurate and complete information when creating an account or placing an order. You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account. We may restrict or cancel accounts or orders where we reasonably suspect fraud, misuse, inaccurate information, or violation of these terms.
3. Products and Availability
We make reasonable efforts to display product descriptions, sizes, colours, images, and availability accurately. Screen settings, photography, lighting, manufacturing batches, and other factors may cause minor differences in appearance. Products and sizes are subject to availability, and we may correct errors or update product information without prior notice.
4. Pricing and Taxes
Prices displayed on the website are the prices applicable at the time of ordering, subject to correction of obvious errors. Any applicable taxes, shipping charges, discounts, or other charges will be shown as appropriate during checkout. Promotional prices and offers may be changed, limited, or withdrawn according to their stated conditions.
5. Orders and Acceptance
Submitting an order does not guarantee acceptance. An order may be declined or cancelled for reasons including stock unavailability, payment failure, incorrect pricing, suspected fraud, delivery limitations, or incorrect customer information. If we cancel a prepaid order after successful payment, the eligible amount will be refunded to the original payment method in accordance with our refund process.
6. Payments
Customers must use a payment method offered at checkout. Payments may be handled by third-party payment providers and are subject to their processing rules. PHRASE Clothing is not responsible for delays or failures caused solely by banks, payment networks, or payment gateways, but we will provide reasonable assistance for order-related payment issues.
7. Shipping and Delivery
Shipping timelines, charges, serviceability, delivery attempts, and related conditions are governed by our Shipping and Delivery Policy. Delivery estimates are not absolute guarantees and may be affected by courier operations, weather, public holidays, address issues, or events beyond reasonable control.
8. Cancellation, Return, Exchange and Refund
Cancellations, returns, exchanges, and refunds are governed by the respective policies published on our website. Customers should review those policies before placing an order, especially eligibility conditions, time limits, product-condition requirements, and non-returnable categories.
9. Promotions and Discount Codes
Coupons, discounts, promotional codes, and special offers may be subject to additional conditions, expiry dates, minimum order values, product exclusions, or usage limits. Unless explicitly stated otherwise, promotions cannot be combined. We may cancel benefits obtained through misuse, manipulation, or fraudulent activity.
10. Intellectual Property
The PHRASE name, branding, website design, original graphics, photographs, text, logos, and other original content are owned by or licensed to PHRASE Clothing unless otherwise stated. They may not be copied, reproduced, commercially exploited, or used to misrepresent an association with PHRASE Clothing without authorization.
11. Prohibited Use
You must not misuse the website, attempt unauthorized access, interfere with website security, upload malicious code, impersonate another person, conduct fraudulent transactions, scrape or copy protected content for unauthorized commercial use, or use the website in violation of applicable law.
12. Limitation and Service Availability
We aim to keep the website and services available and accurate but do not guarantee uninterrupted or error-free access. To the extent permitted by applicable law, PHRASE Clothing will not be responsible for indirect or consequential loss arising solely from events outside our reasonable control. Nothing in these terms excludes rights or liabilities that cannot legally be excluded.
13. Governing Law and Disputes
These Terms and Conditions are governed by the laws of India. Subject to applicable consumer-protection and other mandatory legal rights, disputes relating to PHRASE Clothing or purchases from our website will be subject to the jurisdiction of competent courts in Uttarakhand, India.
14. Changes to Terms
We may update these Terms and Conditions when our business, services, policies, or applicable requirements change. The latest version published on the website will apply from its stated effective or update date.
15. Contact
For questions about these Terms and Conditions:
PHRASE Clothing
Email: phraseclothing@gmail.com
Phone: +91 93116 91041
Address: Kotdwar, Pauri Garhwal, Uttarakhand - 246149, India
