Introduction
Last Updated: 17 August 2026
This Shipping and Delivery Policy explains the general process for orders placed with PHRASE Clothing. Delivery is subject to courier serviceability, product availability, and the accuracy of the shipping information provided by the customer.
1. Order Processing
Orders are normally prepared for dispatch after successful order confirmation and payment verification, where applicable. Processing may take approximately 1-3 business days. Processing can take longer during launches, sales, public holidays, high-order periods, or circumstances outside our reasonable control.
2. Estimated Delivery
After dispatch, orders within India will generally be targeted for delivery within approximately 3-7 business days, depending on the destination and courier serviceability. Remote or difficult-to-service locations may take longer. All timelines are estimates rather than guaranteed delivery dates.
3. Shipping Charges
Any applicable shipping charge will be displayed at checkout before the customer completes payment. Free-shipping offers, if available, may be subject to minimum order values, selected locations, promotional periods, or other conditions shown on the website.
4. Shipping Address
Customers must provide a complete and accurate delivery address, PIN code, recipient name, and contact number. PHRASE Clothing is not responsible for delays or failed delivery caused by incorrect, incomplete, or outdated information provided by the customer. Address changes after dispatch may not be possible.
5. Tracking
Where tracking is available, customers may receive tracking information by email, SMS, WhatsApp, account page, or another communication channel used by PHRASE Clothing or the courier partner. Tracking updates are generated by the logistics provider and may occasionally be delayed.
6. Delivery Attempts and Undelivered Orders
Courier partners may make one or more delivery attempts according to their operating procedures. If delivery fails because the recipient is unavailable, refuses delivery, cannot be contacted, or the address is incorrect, the parcel may be returned to us. Re-shipping may require payment of additional shipping charges where appropriate.
7. Delays
Delivery may be delayed by weather, natural events, strikes, transport disruptions, public holidays, high courier volumes, government restrictions, address issues, or other circumstances beyond our reasonable control. We will provide reasonable assistance where a shipment experiences an unusual delay.
8. Damaged or Incorrect Shipment
If you receive a visibly damaged package, incorrect product, or an item with a genuine manufacturing defect, contact us as soon as possible at phraseclothing@gmail.com or +91 93116 91041. To help us verify the issue, we may request clear photographs or an unboxing video showing the package, shipping label, and product.
9. Contact
PHRASE Clothing
Email: phraseclothing@gmail.com
Phone: +91 93116 91041
Address: Kotdwar, Pauri Garhwal, Uttarakhand - 246149, India
